The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
24-hour security
Luggage storage
Locker room
Ski storage
Allergy-free rooms
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Ski school
Hiking
Cycling
Guest Parking
Dryer
Services
Room service
Housekeeping
Ski equipment hire
Laundry
Dry cleaning
Ski pass vendor
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Packed lunches
Special diet menus
Business
Fax/Photocopying
Children
Cots
Board games
Children's menu
Spa & Leisure
Seasonal indoor pool
Heated swimming pool
Sun terrace
Garden area
Leisure/ TV room
Sauna
Jacuzzi
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Dryer
Media
Flat-screen TV
In-room computer
AM/FM alarm clock
Room decor
Parquet floor
Show more
Location
Spiss-Strasse 10,
Zermatt,
Switzerland,
Valais
Map view
street view
Spiss-Strasse 10,
Zermatt,
Switzerland,
Valais
City landmarks
Museum
Matterhorn Museum
680 m
ZermattSwitzerland
The Matterhorn
2.4
km
Cemetery
Mountaineer's Cemetery
710 m
Church
St Peter's English Church
650 m
Bridge
Photopoint Kirchbrucke bridge
680 m
Church
Parish Church of St. Mauritius
730 m
Bahnhofstrasse
Walk of Climb
730 m
Hinterdorfstrasse 25
Hinterdorfstrasse
610 m
Church
Kapelle Winkelmatten "Zur Heiligen Familie"
1.4
km
Triftbachstrasse 7
Bergfuhrerdenkmal
640 m
Seilerwiesenstrasse 9
Obere Matten playground no. 1
730 m
Denner Partner
1.0
km
Moosstrasse
Gorner Gorge
2.1
km
Sunnegga
2.8
km
Beach
Leisee
2.1
km
Theme Park
Forest Fun-Park Zermatt
1.6
km
Ski Area
Wolli park for beginners Sunnegga
3.0
km
Church
Kapelle Blatten "Maria Rosenkranzkonigin"
2.2
km
Garden
Ricola Herb Garden
2.2
km
Zmutt Glacier
3.3
km
Zmutt
3.2
km
Platthorn
3.4
km
Beach
Grunsee
3.5
km
Weiler Zmutt
Kapelle Mutt
3.2
km
Garden
Dossen Glacier Garden
3.6
km
Bridge
Hangebrucke
3.6
km
Nearby
Stellisee 3920 Zermatt
Stellisee
420 m
Hohbalmen
130 m
Castor Mountain
130 m
Murmeli Brunnen
130 m
Restaurants
Marie's Deli Zermatt
180 m
Untere Mattenstrasse 12
Gusto Matto
110 m
Bahnhofplatz 36
CasaMia
110 m
Bahnhofplatz 36
Othmars hutte
130 m
Riedweg
Sonne
130 m
Metzggasse 35
Viktoria
190 m
Bahnhofplatz 2 vis a vis Gornergratbahn
Golden India
180 m
Bahnhofplatz 2
Bahnhofbuffet Non Solo Treno
190 m
Bahnhofstrasse
Schweizerhof Kitchen
250 m
Bahnhofstrasse 5
Reviews and Ratings
Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
Convenient location
Spacious rooms
Noise disturbances
Limited storage space
7.8/10
Very good
Rooms
7.8
Location
8.9
Service
8.0
Dining
6.8
Guest reviews
7.8/10
based on 12 reviews
4/5
based on 438 reviews
8.3
8.3/10 based on 1875 reviews
#67 of 107 hotels in Zermatt based on Tripadvisor
John
United Kingdom,
April
2024
6.6/10
My stay was a bit mixed at this hotel. The rooms on the ground floor lacked privacy and views due to their proximity to the entrance, but the separate layout with an entrance hall and corridor was interesting. The service was lacking, with unfriendly staff that didn't meet standard expectations. The location was excellent, very close to key train stations, yet with excellent sound insulation. The dining experience was well-organized with safety measures but not exceptional. The facilities were decent overall.
Rooms
7.0
My room on the ground floor lacked privacy and views, being close to the hotel entrance.
Service
5.0
The service from the staff was not up to par. They were unfriendly and unhelpful.
Location
9.0
The hotel's location was excellent, near important train stations with good sound insulation.
Dining
6.0
The dining experience was decent, organized with safety in mind.
Facilities
7.0
The facilities were satisfactory during my stay.
Reginald
United Kingdom,
January
2024
7.6/10
The hotel offers spacious and airy rooms with fantastic views from the bed, though the heat can be an issue. The service was friendly and flexible, but there were some instances of unfriendliness. The location is excellent, close to the train station without any noise disturbances. The dining options were limited but adequate. Overall, a good value for money stay.
Rooms
8.0
The rooms were nice, spacious, and offered a great view.
Service
7.0
The service was friendly and accommodating, with some minor lapses.
Location
9.0
The hotel is excellently located near the train station with no noise issues.
Dining
6.0
The dining options were limited but satisfactory.
Facilities
8.0
The hotel provides a no-cost taxi shuttle, ski facilities, new spa, and WiFi, though dining area location could be improved.
Howard
United Kingdom,
January
2024
6.8/10
The hotel rooms were a good size but lacked storage space and were a bit noisy due to the proximity to the road and railway. The service was inconsistent, with both accommodating and dismissive interactions. The location was excellent, near the train station and Main Street. The dining experience was average, with limited seating and food options. The facilities were sufficient despite some noise disturbances.
Rooms
7.0
The rooms were spacious but lacked storage space and were affected by noise from the road and railway.
Service
6.0
The service was a mix of helpful and dismissive interactions, with some accommodating moments.
Location
8.0
The hotel's location near the train station and Main Street was convenient despite some noise disturbances.
Dining
6.0
The dining experience was average, with limited seating and food options.
Facilities
7.0
The facilities were sufficient, despite some noise disturbances from the elevator and plumbing.
Convenient location
Noise disturbances
Arthur
United Kingdom,
January
2024
8.6/10
My stay at the hotel was delightful. The rooms were large and clean, offering a spacious environment for two people with a view of the tip of Matterhorn. The ground-floor location close to the hotel entrance was convenient. The service was lovely and very helpful, especially when I needed assistance with a meal in my room. The location was excellent, with easy walking access to all the main sites in Zermatt. Overall, a great value for money choice.
Rooms
9.0
The rooms were large and clean, spacious for two, and had a nice view of the Matterhorn.
Service
9.0
The staff was lovely and very helpful during my two-day stay. They were accommodating and made my stay enjoyable.
Location
10.0
The hotel's location was excellent, providing easy access to all the main attractions in Zermatt.
Dining
7.0
The dining experience was regular with a good selection of items served.
Facilities
8.0
The facilities were well-organized and met my needs during my stay.
Great location
Regular dining
David
United Kingdom,
December
2023
8.0/10
The hotel exceeded my expectations with its fantastic location, clean and comfy rooms, and incredibly friendly staff. Although the dining options were slightly limited, the well-maintained pool area was a definite highlight of my stay.
Rooms
8.0
The room was spacious and extremely comfortable for a single person like myself, furnished with everything I needed. The only downside was the small hairdryer tied to the wall that kept overheating.
Service
9.0
The service was top-notch with helpful, accommodating, and friendly staff. They even offered me another room layout that worked better for my needs.
Location
9.0
The hotel's location was fantastic, just minutes from the train station and Gornegrat train, with a stunning view of the Matterhorn.
Dining
6.0
However, the dining experience left much to be desired as seating was limited, and food disappeared quickly.
Facilities
8.0
The hotel offered a range of facilities like room service, housekeeping, laundry, ski pass vendor, ski equipment hire, welcome drink, and tours/ticket assistance.
clean
limited dining
Terry
United States,
December
2023
8.8/10
I had a fantastic stay at the hotel! The rooms were very comfortable and well-equipped, offering a wonderful balcony view of the Matterhorn. The accommodation was furnished to a high standard, making my experience truly enjoyable. However, the breakfast options were limited and not suitable for quick mornings before catching a train.
Rooms
9.0
The rooms were very comfortable and well-equipped with a wonderful balcony view of the Matterhorn.
Service
9.0
The service was exceptional, with friendly staff who kindly packed our breakfast for us to take along. They made my stay truly special.
Location
9.0
The location was excellent, especially for those with limited mobility or families. It was very close to the train station and all the main sites in Zermatt, meeting all my needs perfectly.
Dining
8.0
The dining experience was enjoyable overall with a good spread, but more diversity in the menu would have been appreciated. I couldn't take my breakfast to go for busy mornings.
Facilities
9.0
The hotel offers a variety of facilities including a breakfast and spa service, as well as proximity to key locations in Zermatt.
View
Limited breakfast
Jeanne
United States,
September
2023
7.6/10
My stay at the hotel was pleasant overall. The room had a good variety of food and was clean and spacious enough for two guests. However, being located near the road and railway caused some disturbance early in the morning, and the lack of a good view was a downside.
Rooms
7.0
The room had a good variety of food, was clean and spacious enough for two guests. Although, being near the road and railway caused some disturbance early in the morning and there wasn't a good view.
Service
8.0
The staff spoke many different languages and were always happy to accommodate our needs. They even offered us another room layout which worked much better. However, one member had a food-disgraceful attitude.
Location
9.0
The location was excellent, just outside the train station, very near but with excellent sound insulation that kept noise at bay. It was spacious, clean, and convenient for accessing transportation.
Dining
6.0
They recently added a new coffee machine, and the salads were crisp.
Facilities
8.0
The hotel offered various services like room service, dry cleaning, housekeeping, laundry, ski pass vendor, ski equipment hire, welcome drink, and tours/ticket assistance.
Betty
United Kingdom,
September
2023
8.4/10
The hotel offers nice views from the rooms but has small bathroom spaces. However, the spacious layout with a full-sized bedroom and airy living room is a plus point. The service was accommodating and flexible, with off-menu dishes available. The location is convenient, close to the train station and amenities. The dining experience was great with many choices. The hotel has new spa facilities and offers a taxi shuttle, making it a renovated and cozy stay.
Rooms
7.0
The rooms provide nice views, but the small hairdryer tied to the wall overheats.
Service
9.0
The staff was accommodating and flexible, offering off-menu dishes.
Location
9.0
The hotel is conveniently located near the train station, offering a nice view and close proximity to restaurants and shops.
Dining
8.0
The dining experience was great with many choices, especially at the bar and breakfast.
Facilities
9.0
The hotel has new spa facilities, a ski room, and a free taxi shuttle service.
Albert
United Kingdom,
August
2023
8.6/10
I had a wonderful stay at this hotel. The rooms were freshly decorated, clean, and bright, providing a homely space after long hiking days. The balcony offered a perfect spot for relaxing evenings with a view of the Matterhorn. However, I encountered issues with a broken TV and shower in my room, but was pleasantly upgraded to a mini suite free of charge, giving me plenty of space to enjoy.
Rooms
8.0
The rooms were clean and bright, offering a comfortable retreat after a day of activities.
Service
9.0
The staff was exceptionally helpful and pleasant, speaking multiple languages. They were all very friendly and chatty, enhancing my overall experience.
Location
9.0
The location of the hotel was excellent, just a short 3-minute walk from the train station, making it convenient for exploring the area. The great amenities like the indoor pool, whirlpool, and sauna added extra value to the location.
Dining
8.0
The breakfast served in the basement was delicious, and the price was reasonable at 20 SfR per person per day.
Facilities
9.0
The hotel offered great facilities including an indoor pool, whirlpool, massage functions in the pools, and a sauna, perfect for relaxation and unwinding after a day of activities.
R.
United States,
June
2023
8.4/10
The hotel offers modern and clean rooms, but the proximity to the road and railway may cause some disturbance in the mornings. The staff is friendly and accommodating, providing excellent service. The location is fantastic, with walking access to main sites in Zermatt. The dining experience is decent, with well-organized safety measures. Overall, a good option for a stay with great features and a few minor drawbacks.
Rooms
8.0
The rooms were big, modern, and clean, but lacking storage space for suitcases and counter space in the bathroom.
Service
9.0
The staff was very helpful, accommodating, and friendly, going out of their way to ensure a pleasant stay.
Location
9.0
The location was excellent, near the train station and main sites in Zermatt, making it very convenient for exploring the area.
Dining
7.0
The dining experience was good, with decent options and safety measures in place. The initiative for tourist vouchers added value to the overall dining experience.
Facilities
9.0
Facilities were well-maintained, including a jacuzzi, sauna, and cold water pool for relaxation.
comfortable rooms
no storage space
George
United Kingdom,
May
2023
8.4/10
The hotel is in a convenient location, close to the Zermatt center, train station, and Denner Supermarket. The rooms are very comfortable and cozy in the basement, with a newly renovated toilet and a comfy bed, making my stay very pleasant. The staff is super friendly and helpful, handling any issues efficiently, such as arranging a refund for the unexpected resort closure. The dining area, although hidden in the basement, offers a good selection of delicious breakfast choices. The facilities like the ski room and new spa facilities add to the overall experience.
Rooms
9.0
The rooms are very comfortable and cozy in the basement, with a newly renovated toilet and a comfy bed.
Service
9.0
The staff are super friendly and helpful, handling any issues efficiently.
Location
8.0
The hotel is in a convenient location, close to the Zermatt center, train station, and Denner Supermarket.
Dining
8.0
The dining area, although hidden in the basement, offers a good selection of delicious breakfast choices.
Facilities
8.0
The facilities like the ski room and new spa facilities add to the overall experience.
Simon
United Kingdom,
April
2023
7.6/10
The hotel is a mixed bag with spacious rooms and accommodating service, but marred by a disappointing view and limited dining options. The central location is a big plus, offering convenience and easy access to transportation.
Rooms
7.0
The room upgrade to a mini suite was a nice touch, but the view of scaffolding was a major downside.
Service
8.0
The staff were friendly and accommodating, particularly for those with special dietary needs.
Location
9.0
The central and quiet location offers convenience, especially for those with limited mobility or traveling with kids.
Dining
6.0
The dining options were limited but accessible, with room for improvement with more variety.
Facilities
8.0
The hotel offers a range of useful facilities like room service and ski equipment hire.
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